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Terms of Service

Effective from: 2026-05-23

Service Provider NEXVERA Sp. z o.o.
ul. Wólczańska 124/12, 90-527 Łódź, Poland
KRS: 0001219380, NIP: 7252363467, REGON: 543801886
Share capital: 5 000,00 PLN
Sąd Rejonowy dla Łodzi-Śródmieścia w Łodzi, XX Wydział Gospodarczy KRS
Bank account (mBank S.A.): PL 25 1140 2004 0000 3202 8640 6768
Contact: hello@nexvera.pl

The Polish version of these Terms of Service is the legally binding version. This English translation is provided for convenience only.

§ 1. Introduction

  1. These Terms of Service set out the rules for providing electronic services within the Consentlane service available at https://consentlane.com.
  2. The Service Provider is NEXVERA Sp. z o.o. with its registered seat in Łódź, Poland, at ul. Wólczańska 124/12, 90-527 Łódź.
  3. These Terms are provided free of charge at https://consentlane.com/legal/terms in a manner allowing access, retention and printing.
  4. Use of the Service constitutes acceptance of these Terms.

§ 2. Definitions

Service Provider
NEXVERA Sp. z o.o., details as above.
Service / Consentlane
A SaaS web application providing cookie consent management services (Consent Management Platform - CMP), available at https://consentlane.com.
User / Client
A natural person conducting business activity, a legal entity, or an organisational unit without legal personality, that has registered an account in the Service.
Account
A set of data in the Service identifying the Client and their site configurations, accessible after login.
Site
A single domain (e.g. example.com) added by the Client to the Account, for which the Service provides a cookie consent banner.
Site Key
A random 24-character identifier of the Site used in the banner embed code.
Plan
A package of services with defined limits and features - Free, Solo, Pro or Agency.
Billing period
A 12-month period from the activation of a paid Plan (yearly billing only).

§ 3. Type and scope of services

  1. The Service Provider provides the following services electronically:
    • account with management dashboard,
    • generating and serving cookie consent banners for Client's domains,
    • storing the consent log of end users (for GDPR audit purposes),
    • integration with Google Consent Mode v2,
    • CSV export of consents (in selected plans),
    • email support (in selected plans).
  2. The detailed scope of features in each plan is described on the pricing page at https://consentlane.com/#pricing.
  3. The Service Provider reserves the right to introduce new features and modify existing ones, provided the core service is preserved.

§ 4. Technical requirements

  1. Use of the Service requires:
    • a device with Internet access,
    • a modern web browser (Chrome, Firefox, Safari, Edge in current version),
    • cookies and JavaScript enabled (for dashboard and banner to work),
    • an active email account (for sign-up and communication).
  2. The cookie banner embedded on the Client's site requires the ability to inject a <script> tag in the <head> section and Internet access from the end user's device.

§ 5. Sign-up and Account

  1. Account registration is done by providing an active email address and setting a password.
  2. Account creation is free and does not require payment details.
  3. The Client agrees to provide true data and update it in case of change.
  4. The Client is fully responsible for protecting the password against third-party access.
  5. The Service Provider may suspend or remove an Account of a Client who violates these Terms, in particular uses the Service contrary to its purpose, impersonates another person, or acts to the detriment of third parties.

§ 6. Plans and payments

  1. The Client selects a Plan according to the current pricing available at pricing page.
  2. The Free plan is free of charge and runs indefinitely.
  3. Paid plans (Solo, Pro, Agency) are billed on a yearly basis - a single upfront payment for a 12-month period. There is no monthly billing.
  4. Prices listed are net. VAT is added in accordance with applicable regulations.
  5. Payment is made in advance for the entire Billing period.
  6. Accepted payment methods:
    • credit/debit card (via Stripe Payments Europe Ltd.),
    • bank transfer to PL 25 1140 2004 0000 3202 8640 6768 (mBank S.A.) based on a pro forma invoice.
  7. A VAT invoice is issued within 7 days of payment being received and sent by email to the address provided in the Account.
  8. Failure to pay on time results in automatic downgrade to the Free plan after a grace period (7 days).

§ 7. Plan changes and termination

  1. The Client may change the plan at any time from the Account panel. Upgrade (to a higher plan) is activated immediately; the price difference is settled pro-rata for the remaining billing period.
  2. Downgrade (to a lower plan) takes effect at the beginning of the next billing period.
  3. The Client may terminate the agreement at any time by deleting the Account from the panel or sending an email to hello@nexvera.pl.
  4. Fees already paid for the remaining billing period are non-refundable, unless mandatory law states otherwise.
  5. After Account deletion, the Client's data (site configurations, account data) is irrevocably deleted within 30 days, subject to retention obligations under law (invoices - 5 years).

§ 8. Rules of use

  1. The Client agrees to:
    • use the Service in accordance with law and good practice,
    • not impersonate other persons or businesses,
    • not attempt unauthorised access to the Service or any of its parts,
    • not publish content violating law on sites with the banner,
    • pay fees on time.
  2. The Client may not resell Account access to third parties without the Service Provider's written consent. The Agency plan allows servicing multiple end clients within one Account.
  3. The Service Provider reserves the right to limit or suspend service provision in cases of gross violations, behaviour threatening Service security, or actions harming third parties.

§ 9. Availability and maintenance

  1. The Service Provider makes efforts to keep the Service available 24/7.
  2. The Service Provider reserves the right to planned technical breaks, announced at least 24 hours in advance.
  3. The Service Provider is not liable for downtime caused by reasons beyond its control (force majeure, infrastructure provider failures, DDoS attacks), subject to mandatory provisions of law.

§ 10. Complaints

  1. The Client is entitled to file complaints regarding the provided services.
  2. Complaints should be submitted to: hello@nexvera.pl.
  3. A complaint should include:
    • Client details (email address linked to the Account),
    • description of the problem and circumstances of its occurrence,
    • the expected way of handling the complaint.
  4. The Service Provider considers complaints within 14 days of receipt. In particularly complex cases, the period may be extended to 30 days with prior notification of the Client.
  5. The response to a complaint is provided electronically to the Client's email address.

§ 11. Liability

  1. The Service Provider provides services with due diligence.
  2. The Service Provider is not liable for:
    • content displayed on the Client's sites (the cookie banner shows texts configured by the Client),
    • the configuration of the Client's sites - it is the Client's responsibility to correctly embed the banner code and ensure compliance with laws applicable to their site,
    • the content of the Client's privacy policies and terms on their sites,
    • third-party actions, including attacks on the Client's infrastructure,
    • indirect damages, lost profits or consequential damages, unless mandatory law states otherwise.
  3. The Service Provider's total liability to the Client for service provision is limited to the amount of fees paid by the Client to the Service Provider in the 12 months preceding the event causing the damage.
  4. The limitations of liability do not apply where limitation is impermissible under mandatory provisions of law.

§ 12. Personal data

  1. The Controller of personal data processed in the Service is the Service Provider. Detailed information is available in the Privacy Policy.
  2. With respect to data of end users visiting the Client's sites (persons consenting through the cookie banner), the Service Provider acts as a Processor within the meaning of Article 28 GDPR. The Client is the Controller of such data.
  3. By concluding the agreement, the Client entrusts the Service Provider with processing of end user data, in the scope and for the purposes set out in these Terms and the Privacy Policy. The provisions of this section constitute a data processing agreement within the meaning of Article 28(3) GDPR.

§ 13. Changes to Terms

  1. The Service Provider reserves the right to amend these Terms. The Client will be notified of changes by email sent to the address linked to the Account at least 14 days in advance.
  2. If the Client does not accept the changes, they may terminate the agreement before the changes take effect by deleting the Account.
  3. Continued use of the Service after the changes take effect constitutes acceptance of the new Terms.

§ 14. Final provisions

  1. The Terms and any disputes arising from them are governed by Polish law.
  2. The court competent to resolve disputes is the court having jurisdiction over the Service Provider's registered seat (Łódź, Poland).
  3. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in force.
  4. Matters not regulated in these Terms are governed by Polish law, in particular the Civil Code, the Act on Providing Services by Electronic Means, and the GDPR.
  5. These Terms enter into force on 2026-05-23.